Shipping policy

Shipping Policy

Last Updated: August 5, 2026

At Watch Vault, we are committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders across Bangladesh.

Shipping Coverage

We currently deliver to all major cities and most serviceable locations across Bangladesh through our trusted courier partners.

If your location falls outside our courier coverage area, our customer support team will contact you to discuss alternative delivery arrangements.

Order Processing

All orders are processed after payment confirmation (for prepaid orders) or order verification (for Cash on Delivery orders).

Orders placed during business hours are typically processed within 24 hours.

Orders placed on Fridays or public holidays will be processed on the next business day.

Delivery Time

We aim to deliver all orders within:

📦 2-5 Business Days

Delivery timelines may vary depending on:

  • Customer location
  • Public holidays
  • Weather conditions
  • Courier service availability
  • Unexpected operational delays

Business days exclude Fridays and government-declared public holidays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you confirm your order.

From time to time, Watch Vault may offer free shipping promotions on selected products or minimum purchase values.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most serviceable areas across Bangladesh.

Please ensure someone is available at the delivery address to receive the package and make the payment.

Repeated failed delivery attempts may result in restrictions on future COD orders.

Order Tracking

Once your order has been dispatched, you will receive your shipment details through SMS, email, or your preferred communication channel.

You may also contact our customer support team at any time to check your order status.

Delivery Delays

Although we strive to deliver every order within 3 business days, delays may occasionally occur due to:

  • Natural disasters
  • Political unrest
  • Severe weather
  • Public holidays
  • Courier operational issues
  • High seasonal order volume

If your order is delayed beyond the estimated delivery timeframe, please contact our support team. We will work closely with the courier to resolve the issue as quickly as possible.

Failed Deliveries

A delivery may be considered unsuccessful if:

  • The customer cannot be reached.
  • The delivery address is incomplete or incorrect.
  • The customer refuses to accept the order.
  • Payment cannot be collected for Cash on Delivery orders.

If this happens, our customer support team will contact you to arrange a second delivery whenever possible.

Additional shipping charges may apply for repeated delivery attempts.

Inspect Your Order Upon Delivery

We encourage customers to inspect the package upon arrival.

If you notice:

  • A damaged package
  • Missing items
  • An incorrect product

Please notify the delivery personnel (where applicable) and contact Watch Vault within 24 hours of receiving your order.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Watch Vault cannot be held responsible for delays or failed deliveries caused by incorrect names, phone numbers, or addresses provided during checkout.

International Shipping

At this time, Watch Vault only delivers within Bangladesh.

We do not currently offer international shipping.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us immediately with your order number and supporting photos (if applicable).

After verification, we will arrange a replacement, exchange, or appropriate resolution in accordance with our Return Policy.